Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Vern Eide Motoplex Parts to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Vern Eide Motoplex Parts brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Vern Eide Motoplex Parts, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Vern Eide Motoplex Parts offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Vern Eide Motoplex Parts takes great pride in having you as a customer and we will ensure your privacy as a customer. Vern Eide Motoplex Parts does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

www.verneidemotoplexparts.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Vern Eide Motoplex Parts seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Vern Eide Motoplex Parts reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Vern Eide Motoplex Parts, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to mpxparts@verneide.com.

We are confident that your visit to Vern Eide Motoplex Parts is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 605-221-4000.


Shipping & Returns

Q: What if I can't find the part I am looking for?

If you cannot find it on our website please call or email us, we can get almost any powersport item! Due to the huge selection we can get it is next to impossible to cover it all. We try to get as much as possible on our site and it is always being updated but there is always more we can do for you!

Q: Where do you ship?

We ship to the continental USA

Q: What is your return Policy?

We ask that all parts be returned within 10 business days in original packaging. Please call and/or email us to schedule a return, if you are not returning it in person, so we can ensure that we get your return handled as quickly as possible. No return on electrical items that have been installed. No return on helmets if the tags have been removed or if they have been used. We reserve the right for a 20% restock fee on returned special order items.

Q: How do I get a return number?

Please call 605-221-4000 and ask for the parts department or email us at mpxparts@verneide.com. They will take your information and get you a return number.

Q: What if I have a warranty issue with a part?

Please call 605-221-4000 or email mpxparts@verneide.com with your order information and we will get the situation corrected as quickly as possible.

Q: What if I am missing a part?

Please call 605-221-4000 or email mpxparts@verneide.com with your order information and we will get the situation corrected as quickly as possible.


FAQ

Q: Why should I buy from Vern Eide Motoplex?

We are an all in one shop! While other online retailers only deal with parts, our shop has a parts, service shop and a sales department. If it’s motorsports related we can help you!

Q: I can’t find the part I want?

Give us a call at 605-221-4000. We will be able to find the parts you need or get you pointed in the right direction.

Q: How long before I receive my parts?

We try our best to keep as much in stock as possible. If it is at our store it will be shipped within 24hrs and standard shipping times will apply. If it is a special ordered part we will get the part within 3-5 business days and then will be shipped to you!

Q: Can I pick my parts up at the store?

Yes, just select in store pickup when you check out. You will be notified of when your parts are ready to be picked up.